OUT OF HOURS EMERGENCY SUPPORT

Please call Cadent immediately on

0800 111 999

Please check your fuse board to ensure no fuses have tripped.

If the issue is an emergency, please call Western Power on: 105

Please call: 0121 368 3394

If you have locked yourself out of your house or bedroom, a callout charge will apply:
5:30pm – 10:00pm: £90
10:00pm – 9:00am: £180

The locksmith will need to be put in funds before attending the property.

Please call the Police on 999.

Once you have made your report, if the property needs securing, please call: 0121 368 3394

If the leak is coming from outside, please be aware that a roofer cannot carry out the repair until it is dry outside.

Please call the office on the next working day.

If water is leaking near any electrics, please turn off the affected area of electrics at the fuse board.

If you have an internal water leak, please turn off the water at the stop tap.

Please ensure all shower traps are regularly kept free of hair and debris.

Flooding and damage caused by this will be a tenant charge.

Please call: 0121 368 3395

If there is no heating or hot water at the property, first check the pressure on the boiler.

If the pressure is below 1 bar, it will need to be topped up to 1.5 bar.

There are multiple videos available on YouTube showing how to do this.

If the issue is still present, please call: 0121 368 3395

Please call: 0121 368 3396

If the fire alarm needs to be turned off or reset due to a tenant’s actions, such as smoking or burning food, this will be charged to the tenants.