NEED TO REPORT A MAINTENANCE ISSUE?

Once you submit your request, there’s no need to take further action. Rest assured, we’ve received it and are working on it. As you can appreciate, we handle a large volume of requests and work through them as quickly as possible. If your issue is urgent, it will be prioritised accordingly.

Unfortunately, even if you call the office, we will still ask you to fill out a maintenance report. Calling won’t speed up the process; in fact, it may slow things down. If everyone calls, we’ll spend more time on the phone and less on resolving issues. Please submit the report, and we’ll address it in a timely manner.

You are responsible for replacing standard lightbulbs. However, if it’s a securely fitted bulb, submit a maintenance report, and we’ll send someone to replace it as soon as possible.

First, check if the batteries are dead. If they are, simply replace them. This is not something you need to report.

Before submitting a maintenance report, check your fuse board to see if the circuit has tripped. If it has, simply flick the switch back up.

Check if hair or debris is blocking the drain. If it is and you still submit a maintenance report, we may have to charge you for a call-out. Please ensure it’s not something you can easily clear yourself.

Check your thermostat to make sure it’s not on a timer that conflicts with the boiler’s switch-on times. Also, confirm that the boiler is actually switched on. If everything seems fine but the heating still isn’t working, submit a report, and we’ll send someone out as soon as possible.

Damp and mould are often caused by poor ventilation. Ensure that you frequently open windows and use your heating to prevent damp. If the problem persists, let us know.

Before submitting your request, double-check that no food is blocking the filter. This is usually the main cause of dishwasher issues. If everything seems fine, submit a report and we’ll get back to you as soon as possible.

Ensure the filter is clear and the water reservoir is empty. If that doesn’t resolve the issue, submit a maintenance report and we’ll look into it promptly.

First, check the boiler pressure. It should be between 1 and 2 bars on the pressure gauge. If it’s below this range, you may need to repressurize the system. Look for a braided pipe with a valve, open it to increase pressure (valve should be in line with the pipe). Once the pressure is in the green zone, close the valve. Also, check for any noticeable leaks from the boiler or radiators, and look up any error codes online to help troubleshoot further.

Start by checking the thermostat to ensure it’s on and set to a high enough temperature. If the thermostat isn’t working, try replacing the batteries. Also, check that there isn’t a timer set on the boiler and make sure all TRV radiator valves are turned up. If a radiator isn’t heating, it may need to be bled to remove any trapped air.

If the smoke alarm is beeping, it likely means the battery or the unit needs to be replaced. For battery-operated alarms, unclip the detector and replace the battery inside. If the issue persists with an interlinked system, it may require a new unit.

Check the fuse board for any tripped fuses (you’ll see switches flipped down). If you find any, flip them back up. If a fuse continues to trip, identify the problem area by turning off all appliances in the affected room, then flip the fuse back up and turn appliances on one by one. You can also check for power outages in your area or weather conditions like heavy rain, which can cause electrical trips.

If you’ve locked yourself out, check if the key is inside the property or lost. If it’s inside, you can borrow the management set from the office with the proper ID. If you’ve lost the key, we can check if a replacement can be cut at a local key shop. If it’s a standard key, we may be able to provide it through Timpson’s. Always bring ID, and you’ll need to return the borrowed set by the end of the working day.

If it’s a roof leak, place a container to catch any water and monitor the situation. We will raise the issue with the landlord and arrange for a roofer, but please note that roofers cannot inspect in wet conditions due to insurance policies. If the leak is from a shower, avoid using that shower and let us know if there are other showers in the property. This will be prioritised if it’s the only shower available.

If it’s in the kitchen, ensure you’ve used a drain unblocker to clear any food blockages—tenant charges apply for call-outs if the blockage is due to food. If it’s a shower drain, clean out any hair and debris in the trap. If the issue persists after these steps, let us know, and we’ll arrange for further assistance.

If you have bills excluded from your rent, you’ll need to contact your internet provider. If you are on a package deal with a utility provider, you will also need to contact them directly. If bills are included, check if the Wi-Fi issue is only in certain rooms. If rooms further from the router are affected, a Wi-Fi booster may help. Also, ensure the router has been reset and troubleshoot as needed.

First, check the isolation switch (usually outside the bathroom above the door) to make sure it’s turned on. Also, clean any dust or debris from the fan to improve ventilation.